I recently surveyed a population of small business owners to learn more about how they run their companies. Here is what I found.
Very few have figured out how to utilize social media in their business and those that do, did not have a focused approach or measurement of success. They value promotional products but feel they can no longer afford them.
Only a handful had a personal relationship with their banker, fixed their own computers when broken, or called their “brother-in-law. They are not expecting to add staff this year and have no plans for renovation.
Everyone’s desire was to generate new business but few had created a formalized plan to do so.
Sound like you?
If so, you are typical of most small business owners. If any of these companies hired me as their business coach, I would recommend the following:
1. Every company needs social media. But it should be customized to the business needs. Research, talk to people or hire a specialist to make sure you are moving in the right direction. And, remember, it takes time! Overnight successes are far and few between.
2. Establish a relationship with your local banker. Even if you don’t have high transactional banking needs you will be surprised how many people your banker knows that may be a great customer or vendor for your company.
3. Look for a computer support resource. The time you spend on repairs, restoration or disaster recovery could be spent generating sales. Outsource to a professional who understands the value of “down time”.
4. Focus your business efforts. Whether you create a 10 page business plan or jot it down on legal pad, keep it focused on measureable results. Marketing efforts like: networking, direct mail and emails are more effective when they have an end goal in mind.
Make sure you keep it simple when running your business. Establish a revenue goal within a specific timeline, identify the most efficient way to reach it and then as Nike suggests “Just do it”.
Friday, February 11, 2011
Thursday, January 20, 2011
“You Are What You Tolerate.”
In Taylor Caldwell’s book, Captain and the Kings she wrote that line and it has stuck with me for years. In fact, some people actually give me credit for it because I say it all of the time. Yet, I always acknowledge the wisdom of this great author for allowing me to use her verbiage to influence others….and here is how I do it.
What are the things that are in your control that you tolerate? Are you satisfied with poor behavior from your children? Do you accept your employees are always late? Will you endure rude customer service? Can you move throughout your day accepting disrespect?
Those questions really make one think don’t they?
And the reason you are grappling with them is because you know you deserve the best life has to offer. You should surround yourself with only those as deserved as you are. If you will agree with me on that simple statement, we can move on. If not, please stop reading.
Ah, so you stayed with me and chose to read on. Let me begin complimenting your willingness to explore how your level of tolerance has positively and negatively affected your life.
Wherever you are this very moment you need to take responsibility for putting yourself there. You are the product of you what you have tolerated over the years. Sitting in a fine hotel? It is because you expected the best. Reading this on a dilapidated bench in the cold? It is because you are willing to tolerate lack.
Whatever conditions you are living with is due to your level of tolerance. Whether you are overweight or in the best of health, in a relationship of adoration or hate, rich or poor, the circumstances are all the same. You get back exactly what you are willing to tolerate.
So, from this moment forward realize the truth behind the statement. Raise your awareness. Demand the best in your life. For, the truth is and always will be:” You are what tolerate.” Taylor Caldwell – Captain and The Kings.
What are the things that are in your control that you tolerate? Are you satisfied with poor behavior from your children? Do you accept your employees are always late? Will you endure rude customer service? Can you move throughout your day accepting disrespect?
Those questions really make one think don’t they?
And the reason you are grappling with them is because you know you deserve the best life has to offer. You should surround yourself with only those as deserved as you are. If you will agree with me on that simple statement, we can move on. If not, please stop reading.
Ah, so you stayed with me and chose to read on. Let me begin complimenting your willingness to explore how your level of tolerance has positively and negatively affected your life.
Wherever you are this very moment you need to take responsibility for putting yourself there. You are the product of you what you have tolerated over the years. Sitting in a fine hotel? It is because you expected the best. Reading this on a dilapidated bench in the cold? It is because you are willing to tolerate lack.
Whatever conditions you are living with is due to your level of tolerance. Whether you are overweight or in the best of health, in a relationship of adoration or hate, rich or poor, the circumstances are all the same. You get back exactly what you are willing to tolerate.
So, from this moment forward realize the truth behind the statement. Raise your awareness. Demand the best in your life. For, the truth is and always will be:” You are what tolerate.” Taylor Caldwell – Captain and The Kings.
Tuesday, January 4, 2011
Not Your Typical New Year’s Resolution
Now that 2011 is officially upon us and we are four days into the New Year, I want to share with you my resolution. I welcome you to join me in an endeavor of living in optimism throughout the year
The Optimist’s Creed by Christian D. Larson (1874-1954)
I promise myself…
To be so strong that nothing can disturb my peace of mind.
To talk health, happiness, and prosperity to every person I meet.
To make all my friends feel that there is something worthwhile in them.
To look at the sunny side of everything and make my optimism come true.
To think only of the best, to work only for the best, and to expect only the best.
To be just as enthusiastic about the success of others as I am about my own.
To forget the mistakes of the past and press on to the greater achievements of the future.
To wear a cheerful expression at all times and give a smile to every living creature I meet.
To give so much time to improving myself that I have no time to criticize others.
To be too large for worry, too noble for anger, too strong for fear, and too happy to permit the presence of trouble.
To think well of myself and to proclaim this fact to the world, not in loud words, but in great deeds.
To live in the faith that the whole world is on my side, so long as I am true to the best that is in me.
The Optimist’s Creed by Christian D. Larson (1874-1954)
I promise myself…
To be so strong that nothing can disturb my peace of mind.
To talk health, happiness, and prosperity to every person I meet.
To make all my friends feel that there is something worthwhile in them.
To look at the sunny side of everything and make my optimism come true.
To think only of the best, to work only for the best, and to expect only the best.
To be just as enthusiastic about the success of others as I am about my own.
To forget the mistakes of the past and press on to the greater achievements of the future.
To wear a cheerful expression at all times and give a smile to every living creature I meet.
To give so much time to improving myself that I have no time to criticize others.
To be too large for worry, too noble for anger, too strong for fear, and too happy to permit the presence of trouble.
To think well of myself and to proclaim this fact to the world, not in loud words, but in great deeds.
To live in the faith that the whole world is on my side, so long as I am true to the best that is in me.
Friday, December 10, 2010
You may be smart, but are you Emotionally Intelligent?
A few months ago a colleague and fellow blogger, Wayne Evans (www.WayneScottEvans.com), was sharing with me his thoughts on Emotional Intelligence (EI). EI is comprised of the softer, more personal qualities of a Leader. As always after leaving a conversation with Wayne, I gave it much thought. Since that time, I have done a great deal of research, created a workshop on five components of EI and have come to a few conclusions.
One, emotional intelligence does not directly tie to textbook intelligence. Part of my investigation included meeting highly intelligent Leaders and inquiring how well they have managed their relationships in the work place. Many of these scholarly executives were very skillful at the financial, operational or technical aspect of their job. Yet, their ability to build and maintain strong relationships in and outside their organization was minimal.
Next, everyone has the potential to raise their level of emotional intelligence – no matter how “book” smart they are. I believe high IQ scores are not necessary to achieve excellence when it comes to overall EI. All successful Leaders possess it – some may work harder on it – but it is available to anyone with desire.
Lastly, elevating one’s EI begins with self-awareness and is then followed by self-regulation.
Self-awareness is the realization that you have things that you naturally do well and other opportunities for improvement. This deeper sense of presence can come from many places. It can be uncovered through assessments like DiSC or Myers Briggs, executive coaching, a therapist, mentor or good friend. The source of discovery is not as important and the enlightenment. There can be no positive development and personal growth without this first step.
When you are aware of these growth opportunities you can begin the practice of self-regulation. This is “catching” bad habits when they happen. It is the process of opening your mind to face your flaws and your willingness to change them. It isn’t easy and quick. It can take time and be frustrating. But through the self-regulation process you can continue to raise your level of Emotional Intelligence each and every day.
Using these two components of EI, self-awareness and self-regulation, is the beginning of creating a more fulfilled and successful life. Whether you are working on controlling your temper, enhancing your communication skills or practicing non-judgment, it can only happen when you are aware and then regulate the behavior.
One, emotional intelligence does not directly tie to textbook intelligence. Part of my investigation included meeting highly intelligent Leaders and inquiring how well they have managed their relationships in the work place. Many of these scholarly executives were very skillful at the financial, operational or technical aspect of their job. Yet, their ability to build and maintain strong relationships in and outside their organization was minimal.
Next, everyone has the potential to raise their level of emotional intelligence – no matter how “book” smart they are. I believe high IQ scores are not necessary to achieve excellence when it comes to overall EI. All successful Leaders possess it – some may work harder on it – but it is available to anyone with desire.
Lastly, elevating one’s EI begins with self-awareness and is then followed by self-regulation.
Self-awareness is the realization that you have things that you naturally do well and other opportunities for improvement. This deeper sense of presence can come from many places. It can be uncovered through assessments like DiSC or Myers Briggs, executive coaching, a therapist, mentor or good friend. The source of discovery is not as important and the enlightenment. There can be no positive development and personal growth without this first step.
When you are aware of these growth opportunities you can begin the practice of self-regulation. This is “catching” bad habits when they happen. It is the process of opening your mind to face your flaws and your willingness to change them. It isn’t easy and quick. It can take time and be frustrating. But through the self-regulation process you can continue to raise your level of Emotional Intelligence each and every day.
Using these two components of EI, self-awareness and self-regulation, is the beginning of creating a more fulfilled and successful life. Whether you are working on controlling your temper, enhancing your communication skills or practicing non-judgment, it can only happen when you are aware and then regulate the behavior.
Friday, November 19, 2010
Stop Networking!!!
Bet that got your attention. Yes, I am suggesting to stop networking… at the Chamber, your “Leads Group”, LinkedIn, and facebook. Just give it all up! With tons of books and experts out there selling their ideas on how to effectively network…why on earth would I suggest such a thing? Because I don’t believe in networking – I prefer connecting instead.
Consider this: the foundation of all successful relationships is built on mutual trust. The more we trust one another the more we are willing to give to each other. Creating trust can only be done by truly connecting with the person. The dictionary uses the term “relationship” when defining Connection. Networking on the other hand is defined as “the exchange of information”. Therefore, I say “Stop Networking and Start Connecting!”
Here are three simple ways to connect with others:
1. Be Approachable
2. Be Interested not Interesting
3. Be Responsive
Connection #1: Being Approachable is about positioning yourself as friendly and open to connect with others. The most important thing you can do is simply Smile! Think about the difference you feel walking up to a stranger that is smiling versus frowning. Approachability means you greet others first. Make sure you readily extend your hand before they do. Be the one that starts the conversation.
My tip for being more approachable when meeting new people at a gathering is to pretend you are the host versus attendee of the get-together. Now you can comfortably walk up and introduce yourself to strangers – with a smile of course.
Connection #2: Be Interested not Interesting. This is creating a dialog based on the other person. Now, you listen more and talk less - focusing on the words they say with the intent to respond. You stay present in the conversation concentrating on learning about the individual versus talking about yourself.
My tip for getting people to open up is to ask them: “How did you get into your business?” Then be genuinely interested in their response.
Connection #3: Be Responsive. Once you have the relationship started you need to follow up. Whether it is sending an email, connecting through social media or scheduling a meeting, you need to determine how you will build upon this initial connection to begin establishing trust with one another.
My tip for being responsive is to be the first to follow up and focus on what you can do for them, not the other way around.
Think about the beginning of your most successful relationships. I bet in looking back you didn’t network – you connected!
Consider this: the foundation of all successful relationships is built on mutual trust. The more we trust one another the more we are willing to give to each other. Creating trust can only be done by truly connecting with the person. The dictionary uses the term “relationship” when defining Connection. Networking on the other hand is defined as “the exchange of information”. Therefore, I say “Stop Networking and Start Connecting!”
Here are three simple ways to connect with others:
1. Be Approachable
2. Be Interested not Interesting
3. Be Responsive
Connection #1: Being Approachable is about positioning yourself as friendly and open to connect with others. The most important thing you can do is simply Smile! Think about the difference you feel walking up to a stranger that is smiling versus frowning. Approachability means you greet others first. Make sure you readily extend your hand before they do. Be the one that starts the conversation.
My tip for being more approachable when meeting new people at a gathering is to pretend you are the host versus attendee of the get-together. Now you can comfortably walk up and introduce yourself to strangers – with a smile of course.
Connection #2: Be Interested not Interesting. This is creating a dialog based on the other person. Now, you listen more and talk less - focusing on the words they say with the intent to respond. You stay present in the conversation concentrating on learning about the individual versus talking about yourself.
My tip for getting people to open up is to ask them: “How did you get into your business?” Then be genuinely interested in their response.
Connection #3: Be Responsive. Once you have the relationship started you need to follow up. Whether it is sending an email, connecting through social media or scheduling a meeting, you need to determine how you will build upon this initial connection to begin establishing trust with one another.
My tip for being responsive is to be the first to follow up and focus on what you can do for them, not the other way around.
Think about the beginning of your most successful relationships. I bet in looking back you didn’t network – you connected!
Wednesday, October 27, 2010
Your Reputation is Everything
In my upcoming book The Pied Piper Principle; Lead, and Your Business Will Follow, Your Reputation is Everything is one the principles. And, after all of the feedback I received from my last blog, “Enough is Enough!” I know my readers will easily relate to this one.
What do people think when they hear your name? What is the impression you leave behind? What do they say about you when you are not there? As you ponder these thoughts, do you smile inside knowing thoughts of you leave a favorable imprint? Or, do you somewhat cringe at what may be said when you are not around?
The dictionary’s definition of reputation is: “An overall quality of character as seen or judged by people in general”. Note the word judged. Although we strive to live a life without judgment we cannot hide from it. Every action we make is judged and forms our reputation.
So, fill in this blank: (Your Name) has earned a reputation of someone that (blank).
Could the blank be any of the following?
…is optimistic
…true to his word
…reliable
…confident
Or, is it possible the blank is filled with some of these:
…lies
…is never on time
…breaks promises
…you can’t count on
As I write these words, I know what I want my reputation to be. But, that is looking forward into the future. Right now my reputation and yours is based on our past actions. Luckily we can change it…but it takes time.
From this moment forward, consider each interaction you have establishes and solidifies your reputation. Whether it is in person or over the phone, in email on or Facebook, every single move you make is the essence of who you are.
Here is a simple exercise that demonstrates just how powerful a reputation is. As you read each word below, think about the first person that pops into your head.
Happy
Mean
Genuine
Hypocrite
Funny
Sad
For each one of those words, I know the image of someone entered your mind. That is the impression you have of them which in turn represents their reputation.
What words do you want to be associated with? What description do you want attached to your name? Remember “Your Reputation is Everything”.
What do people think when they hear your name? What is the impression you leave behind? What do they say about you when you are not there? As you ponder these thoughts, do you smile inside knowing thoughts of you leave a favorable imprint? Or, do you somewhat cringe at what may be said when you are not around?
The dictionary’s definition of reputation is: “An overall quality of character as seen or judged by people in general”. Note the word judged. Although we strive to live a life without judgment we cannot hide from it. Every action we make is judged and forms our reputation.
So, fill in this blank: (Your Name) has earned a reputation of someone that (blank).
Could the blank be any of the following?
…is optimistic
…true to his word
…reliable
…confident
Or, is it possible the blank is filled with some of these:
…lies
…is never on time
…breaks promises
…you can’t count on
As I write these words, I know what I want my reputation to be. But, that is looking forward into the future. Right now my reputation and yours is based on our past actions. Luckily we can change it…but it takes time.
From this moment forward, consider each interaction you have establishes and solidifies your reputation. Whether it is in person or over the phone, in email on or Facebook, every single move you make is the essence of who you are.
Here is a simple exercise that demonstrates just how powerful a reputation is. As you read each word below, think about the first person that pops into your head.
Happy
Mean
Genuine
Hypocrite
Funny
Sad
For each one of those words, I know the image of someone entered your mind. That is the impression you have of them which in turn represents their reputation.
What words do you want to be associated with? What description do you want attached to your name? Remember “Your Reputation is Everything”.
Tuesday, October 12, 2010
Enough is Enough!
I am so tired of dealing with people that say one thing and do another. Make commitments that they don’t keep. Offer something and then not follow up. I am so disgusted with this, that I am finally making a commitment to myself and all those reading this blog that for me “Enough is enough!”
I am no longer going to tolerate lack of responsiveness in others. I am going to call out people who tell me they will get back to me, give me a call or volunteer information only to never be heard from again. I am going to find someone else to buy from, sell to and work with.
My guess is if you are one of these people, you are not reading this blog. I bet those of you honoring me with your time are just as frustrated as I am. I imagine my followers are the exact opposite of those I described in the opening. In fact, let me speculate who you are as my reader.
You make promises and then keep them. You don’t need a signed agreement to stay true. Your word is far more valuable.
You offer great customer service. You look for ways to solve problems, overcome obstacles and value relationships.
You treat your employees like gold. People like to work for you and refer friends and family to you often.
You understand the importance of being on time, responding to emails in a suitable manner, and calling people back when you say you will. And, on those unforeseen circumstances that throw you off tract, you begin your communication with the words, “I am sorry.” You are quick to apologize for being delayed or the rare missed deadline.
Right now I imagine you are picturing those people that you cannot count on. Images of those who have let you down, given false promises, and continued on without any realization they are wrong. You know exactly who they are.
So, I ask you “How long will you continue to tolerate this disrespectful attitude?” When will you join me in saying “Enough is enough”?
Let us together dedicate ourselves to only associating with people that care, keep commitments, value honesty and integrity. Let’s walk away from people that do not have the same high standards as we do.
For once and for all – Enough is enough!
I am no longer going to tolerate lack of responsiveness in others. I am going to call out people who tell me they will get back to me, give me a call or volunteer information only to never be heard from again. I am going to find someone else to buy from, sell to and work with.
My guess is if you are one of these people, you are not reading this blog. I bet those of you honoring me with your time are just as frustrated as I am. I imagine my followers are the exact opposite of those I described in the opening. In fact, let me speculate who you are as my reader.
You make promises and then keep them. You don’t need a signed agreement to stay true. Your word is far more valuable.
You offer great customer service. You look for ways to solve problems, overcome obstacles and value relationships.
You treat your employees like gold. People like to work for you and refer friends and family to you often.
You understand the importance of being on time, responding to emails in a suitable manner, and calling people back when you say you will. And, on those unforeseen circumstances that throw you off tract, you begin your communication with the words, “I am sorry.” You are quick to apologize for being delayed or the rare missed deadline.
Right now I imagine you are picturing those people that you cannot count on. Images of those who have let you down, given false promises, and continued on without any realization they are wrong. You know exactly who they are.
So, I ask you “How long will you continue to tolerate this disrespectful attitude?” When will you join me in saying “Enough is enough”?
Let us together dedicate ourselves to only associating with people that care, keep commitments, value honesty and integrity. Let’s walk away from people that do not have the same high standards as we do.
For once and for all – Enough is enough!
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