Last week I spent time with Fred Wilson, CEO, East Florida
Division of Parallon Supply Chain Solutions and his Leadership Team discussing
Customer Service. One of our conversations
centered on the word “Significant” which has prompted me to share a few
thoughts with you.
Merriam Webster defines Significant as: “Have meaning; being
important”
As you think about the definition consider who you made feel
significant in the last 24 or 48 hours.
Are you surrounded with family members arriving for the
holidays that feel welcomed into your home?
Have you offered a holiday greeting to those who serve you on a regular
basis, perhaps your mail person or UPS driver? Have you given a compliment to a
complete stranger?
Each of us has the ability to make someone feel special. We
can do it instantaneously with a text message or email. We can offer a hug
instead of a handshake. We can stay present in conversation by listening with
both our ears and eyes. We can simply smile at others.
Will you join me as we begin to close out 2013 in using your
influence as your gift for helping others realize they are important?
What better time of the year to practice making someone feel
significant?
