If I could figure out how to create a pill for employees to take that caused them to demonstrate Ownership at work, I could make a fortune. Over and over again, I hear Executives and Business Owners ask me how to instill Ownership in their workers. Luckily I have an answer…but one that many leaders choose not to embrace.
1. Clearly communicate what you expect the person to do
2. Follow up with them on a consistent basis
3. Offer specific feedback as to what they are doing well and what needs to change
4. If they don’t perform up to the expectations, either help them change or change them
A simpler answer is: Hold them accountable
That’s it. Nothing more. But why is it lacking in today’s workplace? Because too many bosses have gone soft. They think it’s all about empowering their people. Letting them make their own decisions. Encouraging individuality. And, all of that is great. But, before one puts these practices in place there must be rules and standards that apply.
Everyone needs to know what is expected of them first. Then, they can find ways to accomplish their goals to the best of their ability. Since each person is different, methods to achieve top performance will vary. Some will achieve great things on their own with minimal guidance. Others need specific direction, step by step instructions that outline how to go from point A to point B.
Whatever method one uses to get “the job done”, it MUST be monitored, inspected and feedback given...good and bad. And, this is where the leader goes soft. They are uncomfortable holding people accountable. They find it difficult to deliver negative comments and simply forget to offer praise.
Want your staff to take Ownership? Try doing it yourself first. Hold yourself accountable for their success. When you do this…you take responsibility for leading them to greatness. Then, the good ones will follow you and you will change out the others.
Use my 4 step process, hold yourself Accountable, and you will create an Ownership Culture others will envy.
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I apologize, I haven’t tuned in for a while. Good topic. Maybe cell phone use is a bit too casual. I was amused and that is good. Amusement = remember. Usually I remember to turn off the sound, but today I was in a meeting and it rang. If I turn it off it always goes to voice mail. But when it rings I am compelled to answer. I was glad I did, and it was o-k that I did, but most of the time I should have it turned off.
ReplyDeleteAs always-Bon